1. F.A.Q

Updated : Apr 17, 2015


ABOUT THE LICENSE

 

WHAT CAN I DO WITH THE DEMO EDITION?

Klynt Demo Edition includes all Klynt features. It’s like a Pro Edition available for a 14-day trial period. You can modify the Demo project available or create one new project. However, you can’t upload your demo project online.

 

CAN I START A PROJECT WITH THE DEMO EDITION AND FINALIZE IT WITH A PAID EDITION?

You sure can. Upgrading to a paid edition will not make you lose your work.

 

HOW LONG IS MY LICENSE AVAILABLE FOR?

When you buy a Klynt Edition, you can keep it installed for as long as you want. The free updates are limited to a one-year period.

 

DO YOU OFFER ANY SPECIAL DISCOUNT OR EDUCATIONAL PRICING?

Yes, we designed a special Education Edition for students, educators and campuses. Also, we offer special discounts if you buy multiple licenses on our store. Contact us if you have any question: sales@klynt.net

 

CAN I USE KLYNT ON MULTIPLE WORKSTATIONS?

Yes, but you can’t do it simultaneously. You will need to unlock your license key (Klynt > Register > Unregister this computer) before using it on another workstation.

 

WHEN I TRY TO REGISTER MY LICENSE KEY, I’VE GOT THE MESSAGE 'YOUR LICENSE KEY IS ALREADY USED'.

You can’t use the same license on two workstations at a time. You have to unregister (Klynt > Register > Unregister this computer) your license before using it on another workstation.

If you have re-installed your workstation or changed it without unregistering your license, please contact us support@klynt.net.



 

INSTALLATION ISSUES

 

WHAT IS THE RECOMMENDED HARDWARE CONFIGURATION FOR INSTALLING KLYNT?

Klynt is compatible with PC and Mac. You can check this page for detailed information about the recommended hardware configuration.

 

HOW TO INSTALL KLYNT?

To install Klynt,  create an account here to download and install Klynt.



 

YOUR PROJECT

 

HOW TO OPEN A KLYNT PROJECT?

The easiest way to open a project is to click on the thumbnails from the welcome screen of Klynt Desktop Editor. If you don’t see the thumbnail of the project you wish to open, you can locate your project manually by clicking on “Open an existing project: Browse”. Search for the file with the .klynt extension inside your project folder. 

 

WHERE ARE MY KLYNT PROJECTS LOCATED?

When you first create them, your project folders are located on your computer, in Documents/Klynt_v3 for Mac users and in My Documents/Klynt_v3 for Windows users.

 

CAN I CHANGE THE LOCATION OF MY KLYNT PROJECTS AND MOVE IT IN MY DROPBOX OR GOOGLE DRIVE DESKTOP FOLDER ?

Yes you can change the location of your projet folder. Once your project folder is moved to its new location, Double click on your project_name.klynt file to open it in Klynt Desktop Editor. 
 

 

CAN I DUPLICATE A PROJET?

If you want, for example, to translate a projet, you can create a copy of it. With the Pro version of Klynt, just create a new project and click on “Create a new project using existing project(s)”.


 

WHAT ARE TAGS AND DESCRIPTIONS FOR?

Tags and descriptions are used in the Klynt player for SEO (search engine optimisation), in the index menu and in the search widget.  


 

CAN I CHANGE THE SIZE OF MY PROJECT PLAYER AFTERWARDS?

You can change its size at any moment but keep in mind that you may need to rearrange your layout within each sequence after changing it. We advise you to set up your project player size and ratio before starting your project.


 

CAN I MOVE A PROJECT TO ANOTHER WORKSTATION?

Yes you can copy a project folder from a workstation to another. But, both folders must have the same name on both workstations. 

 

HOW CAN I GO BACK TO A PREVIOUS VERSION OF MY PROJECT?

Klynt creates automatic backups of your project. So you can easily go back to a previous version by opening a version stored in the “Autosave” folder of your project and removing the date information from the title so it has the same name as the project folder.

 

CAN I CHANGE THE LOGO OF THE SPLASHSCREEN / PLAYER LOADER?

Yes, you can change it for your own logo directly from the design settings of your project if you have Klynt Pro or Enterprise Edition.



 

YOUR MEDIA FILES


 

WHAT ARE THE MEDIA FILES I CAN EDIT WITH KLYNT?

With Klynt, you can edit images, videos and audio files. You can also use YouTube, Vimeo or Brightcove videos directly in Klynt. Check out our documentation about Klynt Media Library for more details 

 

 

WHAT ARE THE BEST MEDIA FORMATS FOR KLYNT?

You can find more informations about this subject by reading this article.

 

 

WHERE ARE MY MEDIA STORED?

All your media files are stored in the “Medias” folder inside your project folder. Each type of media is stored in a specific folder. The thumbnails folder is automatically generated by Klynt.

 

 

HOW TO UPDATE A MEDIA FILE?

Just drag and drop the new version to the media library in the editor. Klynt will ask you if you want to update it. It is recommended not to change media directly in the project folder.

 

 

CAN I REMOVE ADS FROM YOUTUBE VIDEOS?

It is not possible to remove or hide ads embedded in YouTube videos. Check out our plugin for Vimeo pro or Brightcove if you want to avoid unwanted ads display

 

 

IS IT POSSIBLE TO ADD VIDEOS FROM OTHER VIDEO PLATFORMS SUCH AS DAILYMOTION, VIMEO OR BRIGHTCOVE?

Yes, since Klynt 3.1 update! Check this blog post for more information. 



 

TEXT ISSUES


 

SOME CHARACTERS ARE MISSING FROM MY TEXT, WHAT WENT WRONG?

Quotation marks and quotes that are copied into Klynt from an external document do not always show correctly and must be re-entered manually in Klynt.

 

 

CAN I USE MY OWN FONT?

To import custom font, you need Klynt Pro, Enterprise or Academic Edition.

 

 

WHY ARE MY OWN FONTS NOT WORKING ON INTERNET EXPLORER?

To display personal font on Internet Explore browser, you need to convert them in “.eot” format. Please check our documentation about fonts.

 

 

WHY AM I SEEING A SCROLLBAR ON MY TEXTS WHEN I MOVE OVER THEM IN MY BROWSER?

Fonts interpretations may vary from one browser to another. You may need to increase the size (height and width) of the text block to make the scrollbars disappear.

 

 

HOW TO SET ADVANCED DESIGN FOR MY TEXT?

You can design your text directly in Klynt (in Project > Design Settings > Text Styles). If you want more customization, you can do it by adding CSS style in the player.css file stored in the folder “your_project/Resources/css”.


 

MOBILE COMPATIBILITY

 

 

ARE KLYNT PROJECTS COMPATIBLE WITH MOBILE DEVICES?

Yes. Klynt player's code is compatible with mobile devices. Keep in mind that due to the limited size of mobile screens, it is recommended to create a specific version of your project for these devices.

 

 

WHY IS MY PROJECT NOT WORKING WELL ON MOBILE DEVICES?

There are some restrictions imposed by constructors on mobile devices. For example, on iOS devices, it is not possible to play two media files simultaneously or to launch a project in fullscreen. We cannot do anything against those restrictions. 

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Contact Us

email: support[at]klynt.net

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